Our primary aim is to provide Customers with the very best level of service that can be expected from a Gatwick Valet Parking Service.
Our goal is your complete satisfaction and to achieve this we are committed to our Customer Care Policy for all services we provide.
- Deal with Customers honestly, fairly and politely.
- Be trustworthy and reliable and respect confidentiality.
- Consider the Customer’s needs and environment and provide the appropriate care. Be totally transparent in our dealings.
- Keep schedules on time and respond quickly and in a helpful manner. Look professional with the appropriate uniform which should always be clean and presentable. Always be efficient and effective to ensure the best value for the Customer.
- Always deliver what we promise, with minimal disruption.
- Meet our responsibilities and keep the Customer informed of progress.
- When disruption occurs, be innovative and suggest alternatives to ease Customer inconvenience.
- When things go wrong, apologise and do our best to put things right.
- Listen to feedback and respond to it.
- Keep Customers informed of new or improved services for Gatwick Parking.
- Strictly adhere to Health and Safety rules and observe Customer Compliancy rules at all times.
- Treat property belonging to others as though it were your own.
